Contact Us
Thank you for shopping with tenerella. We are dedicated to providing helpful customer service and a pleasant shopping experience alongside our thoughtfully selected beauty products. Whether you have questions about our Everyday Essentials, Lip Edit, or Bold & Creative collections, our team is here to provide the information and assistance you need.
For inquiries regarding orders, product information, shipping, or other customer service matters, please reach out to us through the contact details below.
1. Email Support
Email: support@tenerella.com
Our customer service team works to review and respond to inquiries as efficiently as possible. We generally aim to reply within 1–2 business days (24–48 hours).
For questions about an existing purchase, please include your Order Number in your message so we can locate your order and assist you more effectively.
2. Phone Support
Phone: +1 404-944-9716
Business Hours: Monday – Friday, 9:00 AM – 6:00 PM (EST)
Our support representatives are available during regular business hours to assist with product questions, order-related concerns, and general inquiries. Please be aware that standard calling charges may apply depending on your telephone service provider.
3. Company Information
tenerella is committed to offering quality beauty essentials supported by reliable service and responsible business operations. We collaborate with manufacturing and logistics partners to provide a consistent shopping experience, from product selection and order processing to delivery and customer support.
Company Name: CHENZHISHAN INC
Business Address: 1036 Ogden St
Denver CO 80218
US