Effective Date: October 12, 2026

Welcome to tenerella. These Terms of Purchase outline the conditions that apply to orders placed through our website. By purchasing products from our Everyday Essentials, Lip Edit, or Bold & Creative collections, you confirm that you have reviewed and agreed to these terms, along with our Privacy Notice, Shipping Policy, Return Policy, and Terms of Service.

If you disagree with any part of these terms, please refrain from completing a purchase on our website.

1. Eligibility to Purchase

By placing an order with tenerella, you represent and confirm that:

• You are at least 18 years old or have reached the legal age of majority in your place of residence.
• You have the legal capacity to enter into a purchase agreement.
• All details submitted during checkout are truthful, accurate, and complete.
• Your purchase and intended use of our products comply with applicable laws and regulations.

Customer communications may be stored or recorded for service improvement, quality monitoring, and training purposes, where permitted by applicable law and subject to our Privacy Notice.

2. Privacy & Personal Information

We respect the privacy of our customers and handle personal information according to our Privacy Notice.

When placing an order with tenerella, certain personal details may be collected and processed for purposes such as payment verification, order fulfillment, shipping, and customer support.

Our Privacy Notice explains how information obtained through website interactions, purchases, and customer communications is managed.

We may revise our privacy practices when necessary and will publish relevant updates in accordance with applicable legal requirements.

3. Order Review & Acceptance

An order confirmation does not necessarily indicate that an order has been formally accepted for fulfillment.

tenerella may review, decline, or cancel an order for legitimate reasons, including:

• Products being unavailable or out of stock
• Payment authorization or verification problems
• Potentially fraudulent or unauthorized transactions
• Incorrect pricing or technical errors
• Missing or inaccurate delivery information

Additional verification may be requested when reasonably necessary to protect customers and prevent fraudulent transactions.

If an order is cancelled after payment has been collected, we will arrange a refund to the original payment method.

We may also revise product listings, prices, promotional offers, and available inventory as needed, subject to applicable consumer protection laws.

4. Product Descriptions & Appearance

At tenerella, we make reasonable efforts to present our beauty products and accessories with accurate descriptions and images.

However, minor differences between product images and the actual items may occur due to factors such as:

• Lighting and photography conditions
• Individual screen settings and color displays
• Normal variations in manufacturing
• Differences in product materials, textures, or finishes

Product descriptions, shades, packaging details, and other specifications are provided to help customers make informed purchasing decisions.

We encourage you to review the relevant product details and usage information before completing your order.

5. Pricing Inaccuracies

We aim to ensure that the prices displayed on our website are correct and regularly maintained.

Nevertheless, unintentional pricing errors may occasionally arise due to technical issues or administrative mistakes.

If a product is listed at an incorrect price, tenerella may contact the customer or cancel the affected order where permitted by law.

If payment has already been received for a cancelled order, the corresponding amount will be refunded through the original payment method.

6. Product Availability & Shipping

We make reasonable efforts to keep product availability information up to date. However, inventory levels may change and are not always reflected immediately on our website.

Order preparation and delivery arrangements are handled according to the estimated timeframes outlined in our Shipping Policy.

Shipping estimates are not guaranteed arrival dates and may be influenced by factors such as:

• Customs clearance procedures
• Shipping carrier delays
• Severe weather conditions
• Unexpected transportation disruptions

If an ordered product becomes unavailable after checkout, we will contact you regarding an appropriate adjustment, alternative arrangement, or refund.

7. International Purchases

Customers placing orders for delivery outside the dispatching country should be aware that:

• Certain products may not be available in every destination.
• Product labeling, packaging, or accompanying information may vary by market.
• Some product instructions or descriptions may be provided in English.
• Local import rules or restrictions may affect whether certain beauty products can be delivered.

Customers should review any relevant import requirements before placing an international order. Nothing in this section limits rights provided by applicable consumer protection laws.

8. Import Duties & Applicable Taxes

Unless specifically indicated during checkout, product prices may exclude customs duties, import taxes, value-added tax (VAT), customs brokerage charges, or other fees imposed by the destination country.

Where applicable and legally permitted, these additional charges may be the responsibility of the customer.

Any taxes or shipping-related fees collected directly by tenerella will be displayed during checkout as required by applicable law.

9. Governing Law

These Terms and any separate agreements through which we provide Services will be governed and interpreted in accordance with applicable laws.

Because we provide products to customers in multiple jurisdictions, you may also benefit from mandatory consumer protection rights provided by the laws of your country, state, province, or region of residence.

Contact Information

If you have any questions about these Terms of Purchase, product information, or an order placed through tenerella, please contact our customer support team.

Brand Name: tenerella

Company Name: CHENZHISHAN INC

Email: support@tenerella.com

Customer Service Phone: +1 404-944-9716

Business Address: 1036 Ogden St 
Denver CO 80218
US