Effective Date: October 12, 2026

Welcome to tenerella. Our website provides access to a range of beauty products and accessories, including our Everyday Essentials, Lip Edit, and Bold & Creative collections. These Terms of Use establish the rules and conditions governing your access to our website, its content, and related services.

By accessing, browsing, or interacting with our website, you acknowledge and agree to comply with these terms. If you do not accept these conditions, please stop using our website.

Purchases made through tenerella are also governed by our Terms of Purchase, Privacy Notice, Shipping Policy, and Return Policy.

1. User Information

When using our website or placing an order, you agree to provide accurate, complete, and up-to-date information, including your contact details, shipping address, and payment-related information.

You are responsible for ensuring that your information remains correct and for updating any details that may affect order fulfillment or customer communications.

2. Privacy & Personal Data

At tenerella, we value the privacy of our customers and website visitors.

Our collection, processing, storage, and handling of personal information are described in our Privacy Notice.

By interacting with our website or submitting information, you acknowledge our privacy practices as explained in that notice. Where consent is legally required for particular processing activities, we will seek it as appropriate.

3. Intellectual Property Rights

The materials presented on our website, including but not limited to:

• Product photographs and images
• Brand logos and trademarks
• Graphics and visual elements
• Videos and multimedia content
• Product descriptions and written materials
• Website layouts and design
• Software and technical features
• Other original website content

are owned by or licensed to tenerella or its operating company and may be protected by applicable intellectual property laws.

Visitors are granted a limited, personal, non-exclusive, and revocable right to access and use our website for lawful shopping and informational purposes.

Unless you have received prior written authorization, you may not:

• Reproduce or copy website materials for commercial purposes
• Redistribute, modify, or republish protected content
• Use our brand name, logos, or trademarks without permission
• Collect website information through unauthorized automated methods
• Upload viruses, malicious code, or harmful software
• Attempt to disrupt website operations or compromise security

We may suspend or restrict access when users engage in prohibited activities, subject to applicable law.

4. User-Submitted Content

Customers may have the opportunity to share product reviews, feedback, photographs, or other materials through our website.

By submitting content, you confirm that:

• You have the necessary rights or permissions to share the material.
• Your submission does not infringe intellectual property or other third-party rights.
• The content is lawful, accurate to the best of your knowledge, and does not contain fraudulent, defamatory, or abusive material.

When you voluntarily submit content, you grant tenerella a non-exclusive, worldwide, royalty-free license to reproduce, display, distribute, and use that material for purposes connected with our website, products, and promotional activities, subject to applicable law.

5. Links to External Websites

Our website may include links to third-party websites, platforms, or services for informational purposes or added convenience.

These external websites operate independently from tenerella and may maintain their own terms, privacy notices, and business practices.

We do not control or guarantee the accuracy, security, or availability of third-party websites and are not responsible for their independent activities.

We recommend reviewing the relevant policies before using any external service.

6. Website & Service Disclaimer

To the extent permitted by applicable law, our website and related online services are provided on an "as is" and "as available" basis.

While we make reasonable efforts to maintain accurate information and reliable website functionality, tenerella does not guarantee:

• Uninterrupted website access
• Complete freedom from technical errors
• Continuous accuracy of all website information
• Compatibility with every browser or device
• Availability of all products at all times

Any disclaimer of implied warranties, including merchantability or fitness for a particular purpose, applies only to the extent legally permitted.

Nothing in this section limits statutory rights or guarantees that cannot legally be excluded.

7. Limitation of Liability

To the maximum extent allowed by applicable law, tenerella and its operating company shall not be responsible for indirect, incidental, special, or consequential losses arising from circumstances such as:

• Inability to access or use the website
• Temporary service interruptions
• Errors in website functionality
• Unauthorized third-party access
• Technical or network failures
• Activities of independent third-party service providers

Any liability arising from product purchases or website use will be determined in accordance with applicable laws and consumer protection requirements.

Where legally enforceable, claims relating to website use should be brought within one (1) year of the event giving rise to the claim, unless a longer statutory period applies.

8. Indemnification

To the extent permitted by law, you agree to indemnify and hold harmless tenerella, its operating company, employees, representatives, affiliates, and service providers against claims, liabilities, damages, or reasonable expenses resulting from:

• Your material violation of these Terms of Use
• Unauthorized or unlawful use of our website
• Breaches of applicable legal requirements
• Infringement of intellectual property or other rights belonging to third parties

This provision does not limit any rights or protections granted to consumers under applicable law.

9. Electronic Communications

By using our website, making a purchase, or contacting our customer support team electronically, you acknowledge that certain communications may be delivered through email or other electronic channels.

These communications may include order confirmations, shipping updates, customer service responses, and important service notifications.

Where permitted by law, electronic notices and records may satisfy requirements for written communications.

Promotional communications are subject to applicable consent and unsubscribe requirements.

10. Intellectual Property Complaints

If you believe that materials displayed on the tenerella website violate your copyright, trademark, or other intellectual property rights, please notify our customer support team.

Your notice should include:

• Your name and contact information
• Identification of the protected work or intellectual property
• The relevant webpage URL or location of the disputed material
• A statement explaining why you believe the use is unauthorized

We will review sufficiently detailed complaints and take appropriate action where required by applicable law.

11. Events Beyond Our Control

tenerella shall not be liable for delays or failures in performance caused by extraordinary circumstances beyond our reasonable control, to the extent permitted by law.

Such circumstances may include:

• Natural disasters or extreme weather
• Government restrictions or regulatory actions
• Public health emergencies
• Labor strikes or industrial disputes
• Transportation or delivery disruptions
• Telecommunications or internet outages
• Unexpected supply chain interruptions

Where such events affect customer orders, we will make reasonable efforts to provide relevant updates and address outstanding obligations in accordance with applicable consumer protection laws.

12. Transfer of Risk

Responsibility for purchased products during shipping and delivery will be determined in accordance with applicable consumer protection laws.

Unless otherwise provided by applicable law, the risk of loss or damage generally transfers to the customer when the products are delivered to the customer or an authorized recipient.

Additional information about shipping arrangements and delivery responsibilities is available in our Shipping Policy.

13. Governing Law

These Terms and any separate agreements through which we provide Services will be governed and interpreted in accordance with applicable laws.

Because we provide products to customers in multiple jurisdictions, you may also benefit from mandatory consumer protection rights provided by the laws of your country, state, province, or region of residence.

14. Severability & Assignment

If any provision of these Terms of Use is found to be invalid, unlawful, or unenforceable, that provision will be limited or separated to the extent necessary, while the remaining provisions will continue to apply.

Users may not transfer their rights or obligations under these terms without our prior written approval.

tenerella may transfer its rights or obligations where legally permitted, provided that such transfer does not unlawfully reduce customer protections.

15. Entire Agreement

These Terms of Use, together with our Privacy Notice, Terms of Purchase, Shipping Policy, and Return Policy, form the agreement governing your use of the tenerella website and related shopping services.

These documents should be read together, subject to any additional rights or obligations imposed by applicable law.

Contact Information

If you have questions about these Terms of Use, our website, or the services provided by tenerella, please contact our customer support team.

Brand Name: tenerella

Company Name: CHENZHISHAN INC

Email: support@tenerella.com

Customer Service Phone: +1 404-944-9716

Business Address: 1036 Ogden St 
Denver CO 80218
US