Last Updated: October 12, 2026

At tenerella, we respect your privacy and are committed to handling your personal information responsibly. This Privacy Notice describes how we collect, process, use, and protect information when you browse our website, interact with our services, or purchase products from our Everyday Essentials, Lip Edit, and Bold & Creative collections.

By using our website, you acknowledge the information practices outlined in this Privacy Notice.

1. Information We Collect

To operate our online store and provide a convenient shopping experience, we may collect certain personal and technical information.

Personal Information You Provide

When you make a purchase, register an account, sign up for updates, or communicate with our customer service team, we may collect:

• Full name
• Billing and delivery addresses
• Email address
• Contact telephone number

Payment Details

Payments made through our website are handled by authorized third-party payment service providers.

tenerella does not directly store complete payment card numbers, card security codes (CVV), or other sensitive card authentication details on its own servers.

Information Collected Automatically

When you access our website, we may automatically gather certain information, such as:

• IP address
• Browser and device type
• Operating system
• Pages visited and browsing activity
• Website interaction data
• Cookies and related tracking technologies

2. How We Use Your Information

We process personal information for purposes related to operating our business and improving our services, including:

• Confirming, processing, and delivering customer orders
• Providing order status and shipping updates
• Responding to questions and customer support requests
• Maintaining and improving website performance
• Protecting transactions and identifying potential fraudulent activity
• Sending important order confirmations and service notifications
• Sharing promotional updates and special offers in accordance with applicable consent requirements

3. How We Protect Personal Information

At tenerella, we take reasonable technical and organizational steps to help maintain the security of customer information.

Depending on the systems and services used, these safeguards may include:

• SSL/TLS encryption for secure website connections
• Access controls that limit personal information to authorized individuals
• Payment processing through providers that maintain applicable PCI-DSS security standards
• Security monitoring and protective measures against unauthorized activity

Although we take precautions to protect personal data, no method of electronic transmission or storage is entirely free from security risks.

4. Third-Party Services

tenerella does not sell personal information in exchange for monetary payment.

We may disclose certain information to third-party service providers when necessary to operate our online store, fulfill customer orders, and support our business activities.

These providers may include:

• Payment processing services
• Delivery and logistics companies
• Website hosting and technical service providers
• Customer service platforms
• Website analytics services
• Marketing and advertising partners

Depending on the services and technologies used by our website, our advertising and analytics partners may include:

AppLovin

https://legal.applovin.com/privacy

Meta Platforms

https://www.facebook.com/privacy/policy

Google

https://policies.google.com/privacy

These third-party organizations maintain their own privacy policies and may process information according to their respective practices.

5. Cookies and Tracking Technologies

Our website may use cookies and similar tools to support essential functions and improve the shopping experience.

These technologies help us:

• Save shopping cart information
• Maintain website functionality
• Understand website traffic and visitor behavior
• Evaluate advertising and promotional performance
• Provide more relevant content and advertisements

You can manage or disable cookies through your browser settings or available website privacy controls.

However, restricting certain cookies may prevent some shopping features from functioning as intended.

6. Children's Privacy

Our website is not intended for children under 13 years of age.

We do not knowingly request or collect personal information directly from children under 13.

If we discover that personal information has been collected from a child below this age without appropriate authorization, we will take reasonable steps to remove that information in accordance with applicable laws.

7. California Online Privacy Protection Act (CalOPPA)

We aim to maintain transparency about our online privacy practices in accordance with applicable requirements of the California Online Privacy Protection Act (CalOPPA).

• Customers can generally browse our website without registering an account.
• This Privacy Notice is made available through our website.
• Any material changes to our privacy practices will be reflected in updated policy information.
• Browser "Do Not Track" (DNT) preferences and other privacy signals are handled according to our website's technical capabilities and applicable legal requirements.

8. GDPR Privacy Rights

If you reside in the European Economic Area (EEA), you may have certain rights concerning your personal information under the General Data Protection Regulation (GDPR).

Subject to applicable conditions and legal exceptions, these rights may include:

• Requesting access to the personal information we hold about you
• Correcting inaccurate or incomplete personal data
• Requesting the deletion of eligible personal information
• Restricting or objecting to certain processing activities
• Receiving certain personal data in a portable format

To submit a privacy-related request or ask questions about your rights, please contact:

support@tenerella.com

We will review privacy requests and respond in accordance with applicable legal obligations.

9. California Privacy Rights (CCPA / CPRA)

California residents may be entitled to additional privacy rights under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), where applicable.

These rights may include:

• Requesting information about the categories and purposes of personal data collection
• Requesting deletion of certain personal information
• Correcting inaccurate personal information
• Opting out of the sale or sharing of personal information where applicable
• Exercising applicable privacy rights without unlawful discrimination

Although tenerella does not sell personal information for direct monetary compensation, certain advertising or tracking practices may qualify as "sharing" under California privacy regulations.

Eligible customers may contact us to request assistance with their privacy choices.

10. Data Breaches and Security Incidents

In the event of a security incident involving personal information, tenerella will investigate the situation and take appropriate steps to address potential risks.

When notification is required by applicable law, we will inform affected individuals and relevant authorities within the legally required timeframe.

We may provide additional information through email or other appropriate communication channels when necessary.

11. Marketing and Email Communications

We aim to follow applicable email marketing and consumer communication requirements.

Our promotional communications are designed to:

• Clearly identify the sender
• Provide accurate and relevant subject lines
• Offer a straightforward method for unsubscribing
• Respect opt-out requests within applicable legal timeframes

You may unsubscribe from promotional emails using the link provided in those messages.

Please note that important transactional communications, such as purchase confirmations, shipping notifications, and order-related updates, may still be delivered when necessary.

12. Contact Information

If you have questions about this Privacy Notice, your personal information, or our privacy practices, please contact our customer support team.

Brand Name: tenerella

Company Name: CHENZHISHAN INC

Business Address: 1036 Ogden St 
Denver CO 80218
US

Support Email: support@tenerella.com

Customer Service Phone: +1 404-944-9716